Shipping & Returns
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We are sorry, but once an order has been processed, it cannot be cancelled. We make every effort to get orders out quickly, so once it has entered the shipping process, it cannot be halted. Once an order is placed, we immediately proceed with obtaining a shipping label and preparing the order for...
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Can I change my order after I place it?
Thank you for reaching out to us regarding your order. Unfortunately, once an order has been shipped, it cannot be modified. However, if your order has not yet been shipped, we will do our best to accommodate any changes to your shipping address or modifications to the items you have purchased. ... -
Faulty items are replaced, with supporting evidence. Sales are final for most items. We do not resell used toys. If you are unsatisfied with your purchase, please contact customer service for options. Subject to limitations & discretion. Refunds cannot be given for damaged boxes. Damage to ...
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Sales Policy Overview At Adam's Toy Box, we strive to provide transparency and clarity in all our transactions. Our sales policy is designed to protect both the customer and the business, ensuring that every purchase is handled with care and professionalism. Final Sale Items One of the key asp...
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How will my credit card be billed?
Your credit/debit card statement will show "Adam's Toy Box." -
At Adam’s Toy Box, we understand the importance of discretion and privacy. Rest assured that all of our shipments are carefully packaged and labeled to ensure that the contents of your package are kept confidential. We use plain, unmarked boxes and packaging materials, and we do not include any b...
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HOW CAN I TRACK MY ORDER? You should have received an automated email with your tracking number approximately 24-48 hours after placing your order. Be rest assured that your order will ship prior to receiving your tracking number. If you did not receive any emails, please check your spam folder...
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WHERE DO YOU SHIP TO? We ship to the U.S and Canada as well as International. See our shipping page for further details. Shipping & Returns WHAT ARE YOUR SHIPPING RATES? Shipping rates are calculated based on weight. Rates will display at checkout. HOW CAN I TRACK MY ORDER? You should h...
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Thank you for your order! Your order will ship out either today before the cut-off time or the next business day. We work hard to get orders out as fast as possible so you can enjoy your purchase as soon as possible. If you have any other questions, please let us know.
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Why does my tracking number not work?
Your tracking code can take up to 72 hours to validate with the shipping company. If we issued you a tracking code, rest assured that it will activate shortly. Should you discover any abnormalities after your tracking code has been activated, please contact us. -
Why is my order delivered by USPS if it shipped UPS? Do you ship USPS or UPS?
We are pleased to offer our valued customers a variety of shipping options, including UPS and USPS, to ensure the most cost-effective and efficient delivery for your purchase. In some instances, we may also utilize a UPS service called Mail Innovations to further lower shipping costs for our cust...